Privacy Policy
Effective Date: 1St July 2025
NutriPeg (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data in accordance with the Digital Personal Data Protection Act (DPDP Act), 2023, and industry practices followed by leading Indian nutraceutical brands.
1. Scope and Applicability
This policy applies to all users who access or use our website www.nutripeg.com and related services for browsing or purchasing our products.
2. Information We Collect
We collect the following categories of personal data:
- Identity Data (Name, email, phone number): Used to identify you, communicate order updates, and provide customer support.
- Contact Data (Billing and shipping address): Required for accurate delivery of products and for generating invoices.
- Transaction Data (Order details, payment method processed via Payment Gateway): Necessary for processing payments securely and maintaining transaction records for compliance and support.
- Technical Data (IP address, browser type, device ID, cookies): Helps us protect our platform from fraud, enhance security, and improve website performance.
- Usage Data (Browsing behavior, preferences, and interactions): Enables us to understand how you use our website, personalize your experience, and improve our services.
3. Purpose of Data Collection
We collect and process your data to:
- Fulfill and deliver your orders efficiently and accurately
- Provide responsive customer support and timely order updates
- Send promotional offers and updates with your explicit consent
- Analyze user behavior to improve our website and product offerings
- Comply with applicable legal and regulatory obligations
4. Consent and User Rights
By using our platform, you consent to the collection and use of your data as described. Under the DPDP Act, you have the right to access, correct, and delete your personal data. You may withdraw consent at any time by contacting us at nutripeginfo@gmail.com.
5. Data Sharing and Third Parties
We do not sell your data. We may share it with:
- Razorpay for secure payment processing
- Logistics partners for order delivery
- Marketing platforms for promotional communication
All third parties are contractually obligated to protect your data.
6. Cookies and Tracking
We use cookies and similar technologies to enhance user experience, analyze website traffic, and personalize your shopping experience. You can manage cookie settings through your browser.
7. Data Security
We implement robust security measures including SSL encryption, secure payment gateways, access controls, and regular audits.
8. Grievance Redressal
If you have concerns about your data, please contact our Grievance Officer:
- Name: Abhresh Sugandhi
- Email: nutripeginfo@gmail.com
- Phone: 8805566917
9. Policy Updates
We may update this policy periodically. Changes will be posted on this page with the updated effective date.
